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Refund Policy

Return & Refund Policy

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Effective Date: 11/9/2026

 

Thank you for shopping with Cookie & Lola Co. LLC. We take great pride in the quality and craftsmanship of our products. Please review our policy regarding returns, refunds, and exchanges prior to making a purchase.

 

 

1. Overview & Scope

This Return & Refund Policy applies to all purchases made through Cookie & Lola Co. LLC and its official sub-brands:

 

  • Pre-Loved Plotlines (Blind Date with a Book)

  • Lola Logic

  • Cookie's Creations

 

By completing a transaction with Cookie & Lola Co. LLC or any of its sub-brands, you agree to the terms outlined below.

 

 

2. General Refund Policy

Due to the unique and handcrafted nature of our offerings, all sales are final.

 

  • No refunds will be issued under normal circumstances.

  • The only exception to this policy is if an item arrives broken, damaged, or defective as a direct result of transit/shipment.

 

 

3. Brand-Specific Policies

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Pre-Loved Plotlines

No Refunds

Exchanges Only

Mystery/Blind Date items cannot be returned due to personal preference on book selection.

 

Lola Logic

No Refunds

Damaged Only

Eligible for replacement/repair only if proven damaged upon arrival.

 

Cookie's Creations

No Refunds

Damaged Only

Handcrafted items are final sale; replacements offered for shipping damage.

 

Pre-Loved Plotlines Special Note

Items purchased under the Pre-Loved Plotlines brand (including "Blind Date with a Book" packages) operate under a strict no-refund policy. We do not offer refunds based on dislike of the selected title, genre mismatch, or duplicate books already owned. Only exchanges for equal value will be permitted in accordance with our exchange guidelines.

 

 

4. Damage Claims Procedure

If your item arrives broken or damaged during shipment, you must report the issue within 48 hours of confirmed delivery (based on carrier tracking data).

Required Documentation

To be eligible for a refund or replacement for a damaged item, you must submit:

 

  • Clear, high-resolution photographs of the damaged product.

  • Clear photographs of the exterior packaging (showing shipping label and box/mailer condition).

  • A copy of your order confirmation or receipt.

 

Failure to provide full documentation within the 48-hour window will result in the claim being denied.

 

 

5. Shipping Costs & Fees

  • Customer Responsibility: The customer/buyer assumes all shipping costs associated with returning or exchanging an item.

  • Non-Refundable Fees: Original shipping fees paid at checkout are non-refundable.

  • Return Labels: Cookie & Lola Co. LLC does not provide prepaid return shipping labels unless an explicit error was made on our part during fulfillment.

 

 

6. How to Initiate a Claim or Exchange

If your item arrived damaged or you need to process an authorized exchange for a Pre-Loved Plotlines item, please follow these steps:

 

  1. Submit Your Request: Email our support team at Person with the subject line: "Claim / Exchange Request - Order #[Order Number]".

  2. Attach Proof: Include all required photos of the damaged item and original packaging.

  3. Review Process: Allow 2–3 business days for our team to review your claim. Once evaluated, we will send an approval notice along with shipping instructions.

  4. Pack & Ship: Securely pack the item in its original packaging (or equivalent protective wrap) and mail it to the provided support location:

 

Cookie & Lola Co. LLC
Attn: Returns Department
229 Dorn Ave
A102
Everett WA 98208

 

  1. Resolution: Upon receipt and inspection of the returned item, we will process your approved exchange or issue a store credit/replacement.

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