Privacy Policy

Cookie & Lola Co. LLC & Subsidiary Brands

1. Introduction & Scope

Cookie & Lola Co. LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal data we collect about you. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information across all digital platforms, e-commerce storefronts, and services operated by Cookie & Lola Co. LLC.

This policy applies to all operations of Cookie & Lola Co. LLC, including its subsidiary brands and business units:

Pre-Loved Plotlines (Curated secondhand books and literary goods)
Lola Logic (Educational resources, digital products, and content)
Cookie's Creations (Custom artisanal goods, crafts, and apparel)

By accessing our websites, purchasing our products, or utilizing our services, you acknowledge that you have read and understood the terms of this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information"). The types of data we collect depend on how you interact with our brands.

A. Personal Information Provided Directly by You

Information Category

Data Elements Collected

Primary Purpose

Contact Data

Full name, email address, phone number

Order fulfillment, customer support, communication

Fulfillment Data

Shipping address, billing address

Delivering physical orders across sub-brands

Financial Data

Payment card details, billing zip code, payment token

Transaction processing (handled securely via third parties)

Account & Profile

Order history, saved preferences, wishlists

Personalizing user experience, account management

User Submissions

Reviews, contact forms, community feedback

Improving offerings, resolving customer service inquiries

B. Automatically Collected Browsing Data

When you navigate through our websites, we automatically collect certain technical and usage data via standard tracking mechanisms:

Device & Browser Information: IP address, browser type and version, operating system, hardware model, and language preferences.
Usage Data: Pages viewed, time spent on pages, referral URL, links clicked, access times, and items added to shopping carts.
Location Data: General geographic location derived from your IP address.

3. How We Use Your Information

We utilize the collected information to deliver exceptional products and services, maintain our operations, and engage with our community. Specific uses include:

Order Fulfillment & Account Services: Processing payments, shipping physical products for Pre-Loved Plotlines and Cookie's Creations, delivering digital assets for Lola Logic, and maintaining order transaction history.
Customer Support: Responding to inquiries, resolving billing or delivery issues, and administering warranty or return requests.
Community Initiative Tracking: Managing enrollment, tracking participation, and distributing materials related to our community literacy drives, book donation initiatives, and creative workshops.
Marketing & Communications: Sending transactional notifications (order confirmations, shipping updates), operational announcements, and direct marketing communications regarding new releases, sales, or updates from Cookie & Lola Co. LLC brands (subject to your opt-out choices).
Service Optimization & Analytics: Monitoring website performance, diagnosing technical problems, analyzing user trends, and enhancing user experience across all web platforms.

4. Sharing & Disclosure of Information

Cookie & Lola Co. LLC does not sell, rent, or trade your Personal Information. We share data only with trusted third parties under strict confidentiality standards or when required by law.

A. Third-Party Service Providers

We share necessary data with authorized service providers who perform business functions on our behalf:

Payment Processors: Secure third-party gateways (e.g., Stripe, PayPal, Shopify Payments) to validate and execute transactions.
Shipping & Logistics Carriers: Postal and parcel delivery services (e.g., USPS, UPS, FedEx) to deliver physical products.
E-Commerce & Infrastructure Hosts: Web hosting providers, database management systems, and e-commerce platforms powering our storefronts.
Communication & Marketing Platforms: Email service providers and customer relations management (CRM) software used to handle transactional and promotional messaging.

B. Legal Obligations & Business Transfers

Compliance with Legal Process: We may disclose information if required by law, court order, subpoena, or government regulation, or if we reasonably believe such action is necessary to enforce our terms or protect the rights, property, and safety of our company, customers, or the public.
Corporate Transactions: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of company assets, customer information may be transferred as part of the business assets.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance navigation, analyze site traffic, and understand user behavior across our sub-brand properties.

Types of Cookies Used

Essential Cookies: Necessary for basic website functions, such as keeping items in your shopping cart and authenticating secure logins.
Performance & Analytics Cookies: Collect anonymized information about how visitors interact with our site (e.g., Google Analytics), enabling us to measure site performance and optimize layout.
Functional Cookies: Remember user choices (e.g., region, language settings) to provide enhanced, personalized features.

Managing Cookies: You can manage your cookie preferences through your web browser settings. Disabling essential cookies may impair the functionality of our storefronts and checkout processes.

6. Data Security & Retention

Data Security Measures

We implement administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, disclosure, alteration, or destruction. Electronic storage of sensitive payment data is governed by industry-standard encryption protocols (SSL/TLS) and processed in compliance with PCI-DSS guidelines.

Data Retention Periods

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, or reporting obligations. When data is no longer required, it is securely destroyed, erased, or anonymized.

7. Your Rights & Choices

Depending on your jurisdiction, you may have specific rights regarding your Personal Information:

Access & Portability: Request details about the personal data we hold about you and receive a copy in a structured format.
Correction & Update: Request corrections to inaccurate or incomplete personal records.
Deletion: Request the erasure of your personal data, subject to certain legal exceptions (e.g., retaining records to comply with tax laws).
Marketing Opt-Out: Unsubscribe from promotional email communications at any time by clicking the "Unsubscribe" link located at the bottom of our emails or contacting us directly. Note: You will continue to receive transactional emails regarding orders and account security.

To exercise any of these rights, please submit a request to our privacy team using the contact details provided below.

8. Children's Privacy

Our websites and online storefronts are directed to a general audience and are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect Personal Information online directly from children.

Community Book Donation & Literacy Initiatives

While certain subsidiary initiatives (such as literacy programs under Pre-Loved Plotlines or educational content under Lola Logic) may benefit children, all online interactions, contributions, account creations, and product orders must be completed by a parent, legal guardian, or adult authorized to act on their behalf. If we learn that we have inadvertently collected personal data from a child without verified parental consent, we will promptly delete that information.

9. Updates to This Policy

Cookie & Lola Co. LLC reserves the right to modify this Privacy Policy at any time. When updates are made, we will revise the "Last Updated" date at the top of this document. For material changes that significantly affect how we use or share your Personal Information, we will provide prominent notice on our primary website or send a direct notification to account holders.

We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information across Cookie & Lola Co. LLC, Pre-Loved Plotlines, Lola Logic, or Cookie's Creations, please contact us at:

Cookie & Lola Co. LLC
cookieandlolaco@gmail.com